Terms and conditions
Last updated: 5/03/2025
These Terms & Conditions govern the use of the website Hoarderie (hereinafter referred to as “the Website”) and the sale of products through the Website. By accessing or purchasing from the Website, you agree to be bound by these Terms & Conditions.
1. Legal Information
The Website is operated by Estelle Chemouny Communications, a company registered in France under the following details:
• Company Name: Estelle Chemouny Communications
• Legal Structure: SARL
• Registered Address: 6 rue d'Armaille 75017 PARIS
• SIRET: 84779761000015
• RCS: Paris
• VAT Number: FR74847797610
• Contact Email: info@thehoarderie.com
2. Products & Orders
All products sold on the Website are handmade, unique, and created using vintage and repurposed fabrics. Due to the nature of these materials, slight variations and imperfections may occur.
By placing an order, you confirm that you have read the product descriptions, including dimensions, and that you understand the handmade nature of the items.
Orders are confirmed via email once payment has been received. The company reserves the right to refuse or cancel an order for any reason, including suspected fraud or stock unavailability.
3. Prices & Payment
All prices are listed in [currency], inclusive of VAT where applicable. Prices do not include shipping fees, customs duties, or import taxes, which may be charged upon delivery depending on the destination country.
Payment is required at the time of order via the available payment methods on the Website. Transactions are securely processed through third-party payment providers.
4. Shipping & Delivery
Orders are shipped from Italy within 2 to 3 working days of purchase. Estimated delivery times are:
• Italy: 3–4 working days
• Europe: 5–7 working days
• Worldwide: 7–10 working days
Delays due to customs processing, weather, or other unforeseen circumstances are beyond our control. Customers are responsible for any customs duties or import taxes applied by their country.
5. Returns & Exchanges
As all items are handmade and unique, all sales are final. We do not accept returns or exchanges. Customers are encouraged to review product descriptions carefully and contact us with any questions before purchasing.
If an item arrives damaged, please contact us within 48 hours of delivery with photos of the damage so we can assess the situation.
6. Intellectual Property
All content on the Website, including images, designs, text, and branding, is the exclusive property of Hoarderie and is protected under French intellectual property law. Any reproduction or unauthorized use of this content is strictly prohibited.
7. Personal Data & Privacy
We collect and process personal data in compliance with the General Data Protection Regulation (GDPR) (EU 2016/679)and French data protection laws (Loi Informatique et Libertés).
Personal data is used solely for order processing, shipping, and customer service. Customers have the right to access, modify, or delete their data by contacting us at info@thehoarderie.com
8. Limitation of Liability
The Hoarderie is not responsible for:
• Delays or issues caused by third-party shipping providers.
• Customs duties, taxes, or regulations affecting deliveries.
• Minor variations in handmade products due to their unique nature.
• Any indirect damages resulting from the use of our products.
9. Governing Law & Dispute Resolution
These Terms & Conditions are governed by French law. In case of disputes, we encourage customers to first contact us for a resolution. If no agreement is reached, disputes may be referred to the Médiateur de la consommation (Consumer Mediation) as per French law.
In the absence of mediation, disputes shall be settled in the competent courts of Paris, France.
10. Changes to Terms & Conditions
The Hoarderie reserves the right to modify these Terms & Conditions at any time. Changes will take effect upon publication on the Website.
For any questions, please contact us at info@hoarderie.com.